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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jane Sestrich

Jane Sestrich

November 7, 2024

5  out of  5
rating by Jane Sestrich
"I gave Keith Browne ll five stars because of their friendliness, promote responses and the fact this office and State Farm have the same values that I grew up with - that value is taking care of customers and being there when you need them the most. My relationship with State Farm started in 1967, and with every move from Ohio through seven different states, State Farm has taken this journey with me. I know I can trust this relationship!"
We responded:
"Thank you so much Jane! We appreciate your loyalty to State Farm and for recognizing our commitment to serving our communities the right way. "
Profile photo of Carol Molcar

Carol Molcar

October 10, 2024

5  out of  5
rating by Carol Molcar
"Erika was very helpful and patient to find our policy and help with our needs. Thank you."
We responded:
"Thank you, Carol! Erika is an amazing addition to our team. We strive to provide you with the best service and offer comprehensive options to help you achieve your goals. We appreciate your business! "
Profile photo of Andrew Sourial

Andrew Sourial

October 10, 2024

1  out of  5
rating by Andrew Sourial
"They will try everything they can to not cover you and if they do cover you, they will raise your premium like crazy."
We responded:
"Andrew, I am so sorry that you have had this experience. I do not see that you have ever been a customer in my office so I am not sure if that experience is directly related to us but I do empathize with you. Please feel free to give me a call to discuss your concerns. We want to make sure all customers are treated fairly. We also strive to represent Keith O Browne II State Farm Insurance’s Brand to the best of our ability. Thank you for your feedback. "
Profile photo of Erika P

Erika P

October 10, 2024

5  out of  5
rating by Erika P
"Fantastic service, quick to pick up the phone, easy location if you have anything in person to talk to them about"
We responded:
"Thank you Erika! "
Profile photo of Chrissy Shaw

Chrissy Shaw

September 24, 2024

5  out of  5
rating by Chrissy Shaw
"Keith has been excellent! Got me set up with an auto policy that also covers my business-use driving, with better coverages than my old policy, for 40% of what I was paying! I also started a renters insurance policy that has higher coverage than my old one for 1/3 of the price. Very happy so far! Will continue to refer anyone I know who’s shopping around to Keith’s office :)"
We responded:
"Thank you so much for the kind review Chrissy! We are very happy to be able to service your insurance needs the right way. "
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Scott Lumb

June 26, 2024

5  out of  5
rating by Scott Lumb
"Keith has been my go to for a couple decades now. There is no one better in this industry!"
We responded:
"Thank you Scott! "
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Caleb Lowber

May 25, 2024

5  out of  5
rating by Caleb Lowber
""Keith O. Browne II, with State Farm insurance deserves every star! Excellent service, knowledgeable staff, and prompt assistance whenever needed. Highly recommend for all your insurance needs!""
We responded:
"Thank you Caleb. We strive to provide great customer service and treat our customer the right way! "
Profile photo of Lesley Crawford

Lesley Crawford

May 24, 2024

5  out of  5
rating by Lesley Crawford
"Would leave more stars if I could! Keith really went above and beyond to ensure we were well taken care of! He is very experienced and provides exceptional service. I cannot recommend him enough!"
We responded:
"Thank you for your confidence in me and my team. Our goal is to provide excellent customer service and we do business the right way. "
Profile photo of Ky Meyer

Ky Meyer

May 24, 2024

5  out of  5
rating by Ky Meyer
"I couldn’t recommend Keith more! He is a true professional with a wealth of knowledge who’s kind, patient and so easy to work with. Keith and his team made my insurance sign-up process a breeze and I was amazed with the rates they locked in for me. Thanks again! 🙏🏽💫"
We responded:
"That is so kind of you to say Ky, thank you! Your feedback on our signup process is much appreciated. We strive to provide an amazing service to our customers. "
Profile photo of Mahlena Hunt

Mahlena Hunt

May 24, 2024

5  out of  5
rating by Mahlena Hunt
"Keith O. Browne is the best in the industry! He is extremely personable and knowledgeable. He listens well, and explains everything in such detail (details even I understood) while saving us money on all of our insurance policies. Thank you Keith for all of your help, I will always refer my friends and family to you personally!"
We responded:
"Thank you so much for your kind review! We here to provide excellent customer service and we do business the right way. "
Profile photo of Brian G. Harris

Brian G. Harris

April 25, 2024

5  out of  5
rating by Brian G. Harris
"Keith is a great agent! Can discuss all insurance options with you whether it’s car insurance, home insurance, life insurance, disability insurance, or anything else you may need. He fine tunes your coverage plan to meet your family’s needs and make sure you are protected. Highly recommend giving his team a chance to help you with your insurance needs."
We responded:
"Thank you Brian! I appreciate your recommendation. "
Profile photo of Heidi Mcdaniel

Heidi Mcdaniel

February 6, 2024

5  out of  5
rating by Heidi Mcdaniel
"I was getting ready to leave state farm. My agent retired and the temporary agent I had for about 2 years was not helpful. A claim when a mobility scooter damaged my car in a parking lot, had taken 11 months to resolve. I was literally getting quotes for home and auto when I received a notice that I was going to my new agent Keith. I figured I'd give him a shot. I was not sorry! Shortly after becoming his client, a tree broke in the wind and broke my windshield. That was less than 2 weeks ago. The issue was resolved today. Not only did they act quickly, but Carly kept me updated daily and answered my questions promptly. I am very glad that I stayed with state farm and Keith and his staff. They go above and beyond for their clients."
We responded:
"We truly appreciate your confidence in myself and my amazing staff. We strive to continually earn the business of our customers by treating them the right way. Thank you!"
Profile photo of Evan

Evan

December 29, 2023

5  out of  5
rating by Evan
"Great customer service. Staff is very knowledgeable, helpful, and responds quickly!"
We responded:
"Thank you for the kind review. Myself and my staff are obligated to serve our customers the right way. "