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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Vicki Wise

Vicki Wise

January 9, 2025

5  out of  5
rating by Vicki Wise
"I called the office today and Erika was very helpful and friendly. She answered all my questions and explained why I was saving so much money from my policy deceasing from last month. Thank you Erika for making my day."
We responded:
"Erika is amazing, we are so lucky to have her and Komomo servicing our customers! Thank you for your kind review. "
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Todd Hammons

January 9, 2025

5  out of  5
rating by Todd Hammons
"I recently changed auto and home owners insurance from All State to State Farm Insurance. Erica Piltz was a pleasure and great help changing my insurance with reductions in my costs for incentives classes and ways to reduce my costs. I would recommend State Farm insurance for your insurance needs. Thank you Erica ! Herbert Todd Hammons and Kathleen Reed Hammons"
We responded:
"Thank you very much for that kind review. I am very lucky and blessed to have Erika on my team servicing our customers! "
Profile photo of Sara Allen

Sara Allen

January 8, 2025

5  out of  5
rating by Sara Allen
"Keith, Erica and his team are responsive, attentive and kind when answering all of my insurance questions and needs. I would highly recommend them. For my husband and I it’s our go to for insurance and I feel confident with the coverage we need from home owners and auto to our life insurance policy. Multiple times over the holiday season I had questions and concerns on coverage and they were absolutely wonderful to work with! We have been with Geico for the past decade when it comes to our auto insurance and I’m so thankful we switched! Keith is always so knowledgeable, friendly and above all so attentive to make sure we’re getting the best support! Thank you for all of your dedication and hard work!"
We responded:
"Thank you so much Sara! We love serving our community the right way. "
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Eric Frost

January 8, 2025

5  out of  5
rating by Eric Frost
"Exceptional service and support"
We responded:
"Thank you Eric! We ar looking forward to working with you for years to come. "
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jane

January 7, 2025

5  out of  5
rating by jane
"Are you looking for the best State Farm agent who has an office in Bellingham? Are you looking for an agent who actually is in the office and welcomes speaking with you? Are you looking for agency staff members who are thorough, knowledgeable, competent, extremely easy to work with, answer your questions accurately, work tirelessly to assist you, and do all this with finesse? Contact Keith Browne and his amazing staff, Erika and Komo! Thank you, Keith, Erika, and Komo for the outstanding service."
We responded:
"Thank you very much for your kind review! We are striving to be the best daily... :) "
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giraffesrcool

January 3, 2025

5  out of  5
rating by giraffesrcool
"Keith Browne's office was very helpful to me and saved me money."
We responded:
"Thank you so much for taking the time to write this review! We appreciate your business and enjoy serving our community! "
Profile photo of 3 B's Home Repair

3 B's Home Repair

January 3, 2025

5  out of  5
rating by 3 B's Home Repair
"I have left a review before, but I really want to leave another after today. I have been very happy with Keith Browne as my agent. I am still shocked every time I interact with this company. How truly caring, helpful and just all around amazing they are. The lady I spoke to today was great. I was very pleased with how quickly she helped me. When I had some difficult, business insurance questions, she told me she wasn't familiar with what I was asking and didn't want to give me an answer until she knew for sure. This shows me she has integrity, too often I have had b.s from people than an honest I'm not sure. Immediately Keith was able to take the phone and give me answers. He even offered to go over my business insurance from a different company so I could make certain I was covered with what I had. I know the last time I had dealings over a claim, I was comfortable and confident in Keith and his staff. They kept in contact often through it, and did right by me. I keep hearing horror stories of people fighting their insurance company. Never once have I felt like that, even when a tree fell on my car. I appreciate the knowledge, the help and the peace of mind."
We responded:
"THANK YOU! We appreciate you taking the time to share your experience with us. You as well as all of our customers are a family that we strive to service the right way! "
Profile photo of Tara Nielsen

Tara Nielsen

December 20, 2024

5  out of  5
rating by Tara Nielsen
"Keith has been an incredible asset to our family as we navigated our insurance needs. His in-depth communication and clarity made the process seamless. He continues to go above and beyond with his service. It’s been a positive experience overall, and we look forward to working with Keith for any future insurance needs. Thank you, Keith for your outstanding service."
We responded:
"Thank you, Tara! It has been a pleasure getting to know you and your beautiful family. We are looking forward to servicing your family's needs for years to come! "
Profile photo of Debbi Bailey

Debbi Bailey

December 17, 2024

5  out of  5
rating by Debbi Bailey
"Happened to call this office instead of my own agent's office. Katie was gracious and friendly and her humor made my day! An awesome representation of customer service!"
We responded:
"Thank you, Debbi! We are always happy to make you smile! "
Profile photo of Trever M

Trever M

December 17, 2024

5  out of  5
rating by Trever M
"I was calling in to see if I wanted to change insurance providers and Erika was amazingly helpful. She provided excellent customer service and was such a joy to speak with. Usually calling insurance companies can be a drag but she really made it a wonderful experience for someone getting off their parents insurance! Thank you so much Erika!"
We responded:
"We appreciate your business and amazing feedback!!! "
Profile photo of Sarah Collier

Sarah Collier

December 17, 2024

5  out of  5
rating by Sarah Collier
"Erika was delightful and very professional. She picked through everything I ever needed, even wanted, in my rental policy. I can't thank you enough for having Erika answer the phone today. Whatever you are paying her, you should double it! Erika is worth it."
We responded:
"Thank you so much Sarah! I will absolutely take that into advisement at her next review. :-) "
Profile photo of Shari Johnson

Shari Johnson

December 17, 2024

5  out of  5
rating by Shari Johnson
"Keith was friendly & helpful with questions I had for my vehicle."
We responded:
"Thank you, Shari! It has been a pleasure working with you!"
Profile photo of Craig Littleton

Craig Littleton

December 11, 2024

5  out of  5
rating by Craig Littleton
"I have been with a competitor company for 5 years and began looking for options for my family to change to State Farm. Keith was fantastic, and took down great notes about the needs of each of my family members. He was prompt with returning calls or text messages and provided excellent recommendations. I highly recommend him if you are looking for an honest agent to provide information on your insurance needs!"
We responded:
"Craig, this is very kind of you! It was my absolute pleasure to assist you and your amazing family as we welcome you to our family and the neighborhood. You have done a great job raising some highly respectful and intelligent young adults. Bravo to you! "
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Rachel Littleton

December 11, 2024

5  out of  5
rating by Rachel Littleton
"the entire team and especially keith browne were incredibly helpful and very personable! definitely recommend their services :) thank you!"
We responded:
"Thank you, Rachel! We are happy to have you as one of our customers. "
Profile photo of Tina Davis

Tina Davis

November 26, 2024

5  out of  5
rating by Tina Davis
"The absolute best customer service! Erika has been going out of her way to assist me with changes needed to my policy to add my daughter as a new driver. She has offered me discounts based and good students that I didn't even realize was an option. I wouldn't have even thought to ask. Thank you Erika for a job well done I look forward to finalizing soon."
We responded:
"Thank you, Tina! We are so lucky to have Erika as a part of the team! "
Profile photo of Leora Travis

Leora Travis

November 13, 2024

5  out of  5
rating by Leora Travis
"Keith took the time to explain why the increase in my auto insurance then found ways to reduce the cost of my insurance. I appreciated his taking the time in reviewing my driving history (how much, what type, distances etc) allowing for discounts I was eligible for. While I have been with State Farm for many years, Keith just recently became my agent with the retirement of my previous agent. Meeting with him today has given me confidence he will work for me & is there whenever I have questions etc."
We responded:
"Thank you so much Leora! We are looking forward to servicing your insurance needs for years to come!!! "
Profile photo of Jane Sestrich

Jane Sestrich

November 7, 2024

5  out of  5
rating by Jane Sestrich
"I gave Keith Browne ll five stars because of their friendliness, promote responses and the fact this office and State Farm have the same values that I grew up with - that value is taking care of customers and being there when you need them the most. My relationship with State Farm started in 1967, and with every move from Ohio through seven different states, State Farm has taken this journey with me. I know I can trust this relationship!"
We responded:
"Thank you so much Jane! We appreciate your loyalty to State Farm and for recognizing our commitment to serving our communities the right way. "
Profile photo of Carol Molcar

Carol Molcar

October 10, 2024

5  out of  5
rating by Carol Molcar
"Erika was very helpful and patient to find our policy and help with our needs. Thank you."
We responded:
"Thank you, Carol! Erika is an amazing addition to our team. We strive to provide you with the best service and offer comprehensive options to help you achieve your goals. We appreciate your business! "
Profile photo of Andrew Sourial

Andrew Sourial

October 10, 2024

1  out of  5
rating by Andrew Sourial
"They will try everything they can to not cover you and if they do cover you, they will raise your premium like crazy."
We responded:
"Andrew, I am so sorry that you have had this experience. I do not see that you have ever been a customer in my office so I am not sure if that experience is directly related to us but I do empathize with you. Please feel free to give me a call to discuss your concerns. We want to make sure all customers are treated fairly. We also strive to represent Keith O Browne II State Farm Insurance’s Brand to the best of our ability. Thank you for your feedback. "
Profile photo of Erika P

Erika P

October 10, 2024

5  out of  5
rating by Erika P
"Fantastic service, quick to pick up the phone, easy location if you have anything in person to talk to them about"
We responded:
"Thank you Erika! "
Profile photo of Chrissy Shaw

Chrissy Shaw

September 24, 2024

5  out of  5
rating by Chrissy Shaw
"Keith has been excellent! Got me set up with an auto policy that also covers my business-use driving, with better coverages than my old policy, for 40% of what I was paying! I also started a renters insurance policy that has higher coverage than my old one for 1/3 of the price. Very happy so far! Will continue to refer anyone I know who’s shopping around to Keith’s office :)"
We responded:
"Thank you so much for the kind review Chrissy! We are very happy to be able to service your insurance needs the right way. "
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Scott Lumb

June 26, 2024

5  out of  5
rating by Scott Lumb
"Keith has been my go to for a couple decades now. There is no one better in this industry!"
We responded:
"Thank you Scott! "
Profile photo of Caleb Lowber

Caleb Lowber

May 25, 2024

5  out of  5
rating by Caleb Lowber
""Keith O. Browne II, with State Farm insurance deserves every star! Excellent service, knowledgeable staff, and prompt assistance whenever needed. Highly recommend for all your insurance needs!""
We responded:
"Thank you Caleb. We strive to provide great customer service and treat our customer the right way! "
Profile photo of Lesley Crawford

Lesley Crawford

May 24, 2024

5  out of  5
rating by Lesley Crawford
"Would leave more stars if I could! Keith really went above and beyond to ensure we were well taken care of! He is very experienced and provides exceptional service. I cannot recommend him enough!"
We responded:
"Thank you for your confidence in me and my team. Our goal is to provide excellent customer service and we do business the right way. "
Profile photo of Ky Meyer

Ky Meyer

May 24, 2024

5  out of  5
rating by Ky Meyer
"I couldn’t recommend Keith more! He is a true professional with a wealth of knowledge who’s kind, patient and so easy to work with. Keith and his team made my insurance sign-up process a breeze and I was amazed with the rates they locked in for me. Thanks again! 🙏🏽💫"
We responded:
"That is so kind of you to say Ky, thank you! Your feedback on our signup process is much appreciated. We strive to provide an amazing service to our customers. "